Privacy Policy – 92r Platform

1.1 Registration Data. When you create an account at 92r, we collect your full name, date of birth, email address, phone number, and chosen account currency. This information is required to establish and manage your account.

1.2 Identity Verification (KYC) Data. To comply with anti-money laundering obligations and to verify that you are at least 18 years of age, 92r collects copies of government-issued identity documents. For Pakistani players, this typically means your CNIC (front and back). We may also collect proof of address documents such as a recent utility bill or bank statement issued in Pakistan.

1.3 Financial Data. We collect payment-related information necessary to process deposits and withdrawals. This includes your JazzCash or Easypaisa mobile number, bank account details (HBL, UBL, Meezan Bank, Bank Alfalah, or other supported banks), and transaction records. We do not store full card numbers or CVV codes for card-based transactions – these are handled by certified payment processors.

1.4 Usage Data. We collect data about how you interact with the 92r platform, including the games you play, bets you place, session durations, device type, browser type, IP address, and approximate geographic location (city level). This data is used to improve the platform and for security monitoring.

1.5 Communications Data. When you contact 92r support, submit a complaint, or respond to surveys, we retain the content of those communications and any associated metadata.

2.1 Directly from you when you register an account, complete KYC, make a deposit or withdrawal request, contact support, or participate in promotions at 92r.

2.2 Automatically through cookies, pixel tags, and server logs when you access and interact with the 92r platform. This includes your IP address, device identifiers, browser type and version, pages visited, and clickstream data.

2.3 From third-party payment processors when transaction confirmations are passed back to 92r following a deposit or withdrawal through JazzCash, Easypaisa, or supported banking channels.

2.4 From identity verification services used to validate documents submitted during KYC. These services may return data about document authenticity and match results which 92r retains as part of the verification record.

92r uses the personal data we collect for the following purposes:

• Account management: Creating, maintaining, and administering your 92r account, including processing deposits, withdrawals, and promotional credits in PKR.
• Identity and age verification: Confirming that you are who you say you are and that you are at least 18 years of age before permitting real-money withdrawals.
• Legal and regulatory compliance: Fulfilling AML obligations, fraud prevention, and responding to lawful requests from regulatory or law enforcement authorities.
• Platform operation and improvement: Monitoring platform performance, diagnosing technical issues, and developing new features and game offerings relevant to Pakistani players.
• Responsible gaming: Identifying at-risk behaviour patterns that may indicate problematic gambling and triggering appropriate protective measures in line with our Responsible Gaming commitments.
• Customer support: Responding to your queries, processing complaints, and maintaining records of communications for quality assurance.
• Marketing and promotions: Sending you information about 92r offers, new games, PSL betting promotions, and other relevant updates, where you have consented to receive such communications or where we have a legitimate interest in contacting existing customers about similar services.
• Security: Detecting, investigating, and preventing fraud, account takeover, and other security threats against the 92r platform and our players.

4.1 Contractual necessity. Processing your registration data, KYC data, and financial data is necessary to perform the contract between you and 92r (i.e., to operate your account and provide the services you have signed up for).

4.2 Legal obligation. Processing your identity documents and transaction records for AML and age verification purposes is required by applicable laws and regulations. 92r would be unable to operate lawfully without collecting and processing this data.

4.3 Legitimate interests. Processing usage data for platform security, fraud prevention, and product improvement is based on 92r's legitimate interests, provided those interests are not overridden by your privacy rights.

4.4 Consent. Where processing is based on consent – for example, sending marketing emails – you may withdraw your consent at any time by contacting support at [email protected] or using the unsubscribe mechanism in any marketing communication.

92r does not sell your personal data. We share your data only in the following circumstances:

• Payment processors: We share the minimum necessary financial data with JazzCash, Easypaisa, supported banks, and international payment processors (Visa, Mastercard, Skrill, Neteller, USDT processors) solely to process your transactions.
• Identity verification providers: KYC document data is shared with third-party verification services solely for the purpose of validating your identity and age.
• Game software providers: Session identifiers and bet data are shared with game providers whose content is integrated into the 92r platform, solely to enable game play and resolve game-related disputes.
• Regulatory and law enforcement authorities: We will disclose personal data where required by a valid legal order, regulatory requirement, or as part of our AML reporting obligations. We will notify you of such disclosure where we are legally permitted to do so.
• Business transfers: If 92r undergoes a merger, acquisition, or asset sale, your personal data may be transferred as part of that transaction. We will notify affected users before personal data is transferred and becomes subject to a different privacy policy.

All third-party processors engaged by 92r are required to process your data only on our instructions and in compliance with applicable data protection obligations.

6.1 92r retains personal data for as long as your account is active and for a period thereafter as required by applicable law. AML regulations typically require retention of identity and transaction records for a minimum of five years from the end of the customer relationship.

6.2 Account data is retained for a minimum of five years after account closure. Game session logs and betting records are retained for a minimum of three years. Communications with support are retained for a minimum of two years.

6.3 Where personal data is no longer required for any lawful purpose, 92r will securely delete or anonymise it. Anonymised aggregate data (from which you cannot be identified) may be retained indefinitely for statistical and product development purposes.

7.1 92r implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your browser or app and the 92r platform.
• Encrypted storage of sensitive personal and financial data at rest.
• Role-based access controls ensuring that only authorised personnel can access customer data, and only to the extent required for their role.
• Regular security assessments and penetration testing of the 92r platform infrastructure.
• Two-factor authentication options for player accounts to reduce the risk of unauthorised access.

7.2 No data transmission over the internet is completely secure. While 92r takes all reasonable steps to protect your data, we cannot guarantee absolute security. You are responsible for maintaining the security of your own 92r login credentials. If you suspect your account has been compromised, contact support immediately.

8.1 92r uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your session, and analyse platform performance. Categories of cookies used include:

• Strictly necessary cookies: Essential to platform operation. These include session cookies that keep you logged in to your 92r account during a browsing session. These cannot be disabled without disabling core platform functionality.
• Functional cookies: Remember your preferences such as language, currency display, and game lobby filters.
• Analytics cookies: Collect anonymised data about how visitors use the 92r platform, which pages are most visited, and where errors occur. This data helps us improve the platform experience.

8.2 You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the 92r platform. For players in Karachi, Lahore, Islamabad, and across Pakistan accessing 92r on mobile browsers, cookie settings are typically found under your browser's privacy or site settings menu.

Subject to applicable law, you have the following rights regarding your personal data held by 92r:

• Right of access: You may request a copy of the personal data 92r holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to restrict processing: You may request that 92r restrict the processing of your data in certain circumstances.
• Right to data portability: Where processing is based on consent or contract and is carried out by automated means, you may request a copy of your data in a structured, machine-readable format.
• Right to object: You may object to processing based on legitimate interests, including direct marketing. Where you object to marketing, we will stop sending marketing communications promptly.
• Right to withdraw consent: Where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, please contact us at [email protected]. We will respond to valid requests within 30 days. We may need to verify your identity before processing your request.

10.1 The 92r platform is strictly for adults aged 18 and over. 92r does not knowingly collect personal data from individuals under 18. If we discover that personal data has been submitted by a person under 18, that account will be closed, the data deleted, and any deposits returned to the originating payment method.

10.2 If you are a parent or guardian and believe your child has registered an account at 92r, please contact us immediately at [email protected]. We will investigate and take appropriate action promptly.

11.1 92r may update this Privacy Policy from time to time to reflect changes in our data practices, technology, legal requirements, or the services we offer. When we make material changes, we will notify you by email to your registered address or by a prominent notice on the platform prior to the change taking effect.

11.2 The date of the most recent revision is shown at the top of this page under "Last Updated." Your continued use of the 92r platform after the effective date of any update constitutes acceptance of the revised Privacy Policy.

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how 92r handles your personal data, please contact us:

Email: [email protected]

We aim to respond to all privacy-related enquiries within 5 business days. For urgent data security matters (suspected breach or unauthorised access), please mark your email as urgent and we will prioritise your request.